Objective
Apply my expertise in Human Factors and Usability to research and design innovative products within a creative team environment.
Skills/Qualifications
Human Factors Principles: Theoretical knowledge of Human Factors, Human-Computer Interaction, Engineering Psychology, and Ergonomics principles.
User-Centered Design Process: Practical understanding of user experience design methodologies, and application to business needs.
User Research: Recruiting, Surveys, Interviews, Contextual Inquiry, Field Studies, Task Analysis, Affinity Diagrams, User Profiles, Personas, Scenarios, Use Cases.
Usability Evaluation: Heuristic Evaluation, Cognitive Walkthroughs, Usability Testing (Exploratory, Assessment, Comparative, Validation), Competitive Benchmarking, International Issues, Qualitative Analysis, Inferential Statistics.
Usability Equipment & Tools: Lab Equipment (Recording, Magic Mirror), Remote Testing (Research Manager, WebEffective), Camtasia, Reports, Presentations.
Interface & Product Design: Prototyping (Low/High Fidelity), 2D/3D, Visual Design, Anthropometrics.
Languages: English (Fluent), Japanese (Fluent), Mandarin (Intermediate)
Education
M.S. in Human Factors & Ergonomics - In progress >> San Jose State University, San Jose, CA
- GPA 3.9 - Projected Completion: Fall 2006
- Thesis/Project Research - Information Processing Analysis for Nurse Staffing System at Santa Clara Valley Medical Center (In Progress)
- Related Courses - Human Factors, HCI, Usability Testing, Ergonomics, Research Methods, Experimental Design, Industrial Design, Human Performance, Medical Devices
B.A. in Psychology >> University of California, San Diego, CA
- GPA 3.3 - Graduation Date: June 2003
- Related Courses - Cognitive Psychology, Engineering Psychology, Statistics
Experience
Keynote Systems >> San Mateo, CA Feb. 2005 - Dec. 2005
Research Associate, Customer Experience Management Team
- Planned international and domestic research to meet business objectives
- Conducted large-scale user research with remote data collection tools (WebEffective, Research Manager) on major corporate websites:
- Nike, Nokia Competitive benchmarking
- Nike, Nokia, Motorola User brand impression
- Staples, Best Buy Customer experience
- HP, Dell Customer support usability comparison
- CDC.edu Exploratory study
- AOL, Yahoo General usability
- Collected data, qualitative/quantitative analysis, competitive evaluation
- Provided personas/scenarios and strategic recommendations based on data
SJSU HF/E Master’s Program >> San Jose, CA Fall 2004 - Spring 2006
- Ergonomic Evaluations Cold Stone Creamery, Copy Club San Jose
- Task Analysis Rubicor Breast Biopsy Device, Seiko Electric Dictionary
- Usability Testing Skype User Interface
- Prototyping & Design CalTrain System Map/Signs, Water Bottle (Concept)
- Heuristic Evaluations Blogger, PubSub, Lumix Digital Camera, USPS Automated Postal Center, California State Web Site
Activities
SJSU HFES Student Chapter
- Vice President, Executive Council Fall 2005 Spring 2006
- Member, Web Committee Fall 2004 Spring 2006
Human Factors & Ergonomics Society (HFES)
- 50th Annual Meeting Host Committee Since Spring 2006
- Patient Safety & Quality Health Care Technical Group Since Jan. 2006
- HFES Member
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